The Office Support Staff works as a team with the clinical staff to create a seamless experience for our clients.
The Intake Department is responsible for documenting the information on all new clients as well as scheduling the clients' first appointment. When contacting Family Guidance Center for the first time, you will be forwarded to that department where your information will be documented by Georgie Hildebrand.
When coming for your first visit and all visits thereafter, you will be greeted by our Customer Service Department. This department is there to answer all incoming phone calls, schedule appointments, and assist you in everyway possible. Our customer service staff consists of Janet Medina (also functioning as Billing Coordinator and providing physician support ), Deborah Erney, Alicia Elie, Daisey Figueroa, and Linda Ramich as our Office Manager/Administrative Assistant.
As the EAP Administrative Assistant, Lori Readinger ensures that our Employee Assistant Program runs smoothly and continues to provide our participating companies, employees and their families with the resources they need.