Office Support Team
The Office Support Staff works as a team with the clinical staff to create a smooth process for our clients.

The Intake Department is responsible for documenting the information on all new clients as well as scheduling the client’s first appointment. When contacting Family Guidance Center for the first time, you will be forwarded to that department where your information will be documented by either Irene Heckman or Georgie Hildebrand.

When coming for your first visit and all visits thereafter, you will be greeted by our Customer Service Department. This department is there to answer all incoming phone calls, schedule appointments, and assist you in everyway possible. Our customer service staff consists of Deborah Erney, Janet Medina (also providing physician support services), Ana Perea (Reading office), Grisselle Rivera, and Kathy Sullivan.

The administrative duties are provided by Johnethia Archie-Staub.